DragonSuite its a plataform oriented to cover small and medium companies needs that are willing to become part of this market of phone management services like::
TeleMarketing
TeleSales
Information Centers - Help Desk
Complaints and Reclamations
TeleSurveys
Customer Fidelity
Collect
This platform has being design to handle voice over IP(VoIP)
and their Web interface allows not only to work from an office but from other remote places it could be branches or agents working at home. This system has 3 modules that they adjust to the operational needs of any Call Center and Contact Center.
Dialing Module
Design to resolve the telecommunication needs of the Call centers handling incoming INBOUND calls and outgoing calls OUTBOUND; Using Voice Over IP technology (VoIP)
and analog .
Our system of dialing hadle prediction algorithms that maximize the productivity of their agents and by their historic data base could handle accounting indicators that your company is using.[see more...][Screenshots]
Management module
Design and made it to handle information and completely integrated with the bearing module, allow your company to have the information centralized and updated for all their clients. We add the concepts CRM for handling information and DataMining for the analysis, this is not only a tool that accumulates data but it generates important information for your business.
[see more...]
Reports and Business Intelligence Module
Allows the generation of the information of your business not only in a statistic way like is standard in different systems but also would let you make analysis of the information on real time and without using any program extra like Excel or Bl tools. Simply it will access a web page where it could "play" with the data in a graphical.
[See more...]
DragonTECH Latino America Ltda. has made some agreements with hardware vendors in the United States to maintain the sales of their products in Colombia and other countries of Latin America.
Digium phone cards for servers design to work with the PBX server Asterisk. This cards are use to connect analog lines and digital, which offers to a great flexibility and scalability.
The Channel Banks are electronic devices that make the conversion of analog lines in to a digital channel which at the same time can be connected to Digium phone cards. This devices are also use to convert digital channels in to normal analog extensions.
The growth of these devices it is made adding cards of four extensions or lines each one with a maximum for each device of 24 extensions.
Inside our consultant services we have the following ones:
Tecnology:
We made an objective study of your needs and technological requirements and we presented/displayed a series of alternatives that will help your company to fulfill the propose goals.
Operation:
We made a business plan in which we became their partners of business facilitating our technology and knowledge to make the handling of its Call Center or Contact Center.
Administration:
If its company requires it we can make the administration of its system of Call Center using our own resources releasing it to you and your company of the necessity to have specialized personnel to handle our platform.
Special
Developments:
At some moments it is necessary to make integrations with other systems either internal or of its clients, DragonTECH Latino America with its qualified personnel can support it in the design, development and implementation of those developments.
In most of occasions the cost of using own resources of its company, to enable them and to divide the activities of that personnel between the day to day of its company and a new development generated delays and sometimes failures that due to the conditions of the market and the competition, the companies cannot allow.
Online Users
Guest Users: 3
Survey
What is the dialing type that your company use?49 votes | 0 comments
Survey
¿What is the worst problem in your Call Center?26 votes | 0 comments
