DragonTECH LatinoAmérica Technological Services and Solutions for Call Centers    
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 Welcome to DragonTECH LatinoAmérica
 Monday, September 06 2010 @ 06:49 PM MDT
Call Centers Technology

 

If you are looking for a software for your Call Center, why don’t you make a stop and watch this table, compare the quotes and functionalities that other companies are presented to you, and you are going to see that for a Cost fraction of other systems you will be able to have the same functionality to an agreed price to your budget ; Contact us for more information.

Know more about the application (screenshots)

  Other Systems
for Call Center
DragonSUITE
Costs
License Type by Modules Complete
30 Seats per Call Center USD  200.000 20 % or 30 %
Less
Administration
Web Administration
User Management
Groups Management
Information Upload via Web
Supervision
Call recording
Call Monitoring
Screen Monitoring Some
Call Queue State in Real Time
Agent estatistics in Real Time
Call Diarys
Campaign Reports
Agent performance reports
Abandon Calls Report
Geographic Region dialing report
Trainning Module  
Agent Functionality
Conference
Call Transfer
Integration with other Systems (CRM - ERP) Partial
Searching
Agent scripting by Campaign
Remote Agents
Chat Internal  
Historical of Contacts
Blending
Load of customer information in Inbound
Load of customer information in Outbound
Call-Back
Call Reception
Inbound
IVR
Graphic desing of IVR
Call Routing ( ACD )
Teams by skills
Inbound Queue
Blended Queue
Dialing
Outbound campaign
Predictive Dialing
Progressive Dialing
Preview Dialing
Tones detection
Performance statistics on line
DIDs

Know more about the application (screenshots)

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